Refund Policy
Last updated: 6 September 2026
1. What you are buying
Chip packages are digital content, and they hit your account the moment payment goes through. Chips are virtual play money - they only exist inside LuckySpin, for entertainment.
Chips have no monetary value and can never be cashed out. A refund is always the return of a payment you made - never a payout of chips, winnings, or bonuses, and never more than you actually paid.
2. When we can refund
We look at refund requests in a few situations: the chips from the purchase are still basically untouched (your balance still substantially includes them), you were charged twice or the charge was clearly a mistake, or the law says we have to refund. Refunds go back to the original payment method, up to the amount you paid for that specific purchase. No more, ever.
3. When we cannot refund
Once chips from a purchase have been spent in play, the digital content is used up and that purchase is non-refundable. Bonus chips, promotional chips, and chips won in games have no purchase price, so there is nothing to refund or redeem. And being unhappy with a game outcome is not grounds for a refund - outcomes are chance-based, and that is the point of the entertainment.
4. Your EU withdrawal right
EU consumers usually get a 14-day cooling-off period for online purchases. For digital content, that right ends once delivery starts with your consent. When you buy chips, you agree to immediate delivery, which means the statutory withdrawal right is gone as soon as the chips reach your account. Our goodwill rules in section 2 still apply regardless.
5. Purchases by minors
LuckySpin and everything in it is 18+. If you are a parent or guardian and you think someone under 18 used your payment method without your permission, email support@lucky-spin.fun as soon as you can with the purchase details. We will investigate quickly. Where we can confirm a minor made the purchase without the cardholder's okay, we refund it to the original payment method and close the account that made it.
To stop it happening again, turn on parental controls and purchase restrictions on shared devices. It takes a minute and saves a lot of hassle later.
6. How to ask for a refund
Email support@lucky-spin.fun from the address on your account and include the purchase date, amount, and currency. We aim to get back to you within 14 days.
See a charge you do not recognise? Contact us first. We resolve genuine errors quickly. (Worth knowing: filing a chargeback without talking to us can lead to a temporary account suspension while we look into it.)